Frequently Asked Questions
Find answers to commonly asked questions about Bells Olive Apartment. If you can't find what you're looking for, please don't hesitate to contact us.
What is the application process?
The application process begins with completing our online application form. You'll need to provide identification, proof of income, and consent to a background check. Applications are typically processed within 48-72 hours.
Is there an application fee?
Yes, there is a non-refundable application fee of $50 per applicant to cover the cost of processing and background checks.
What are your lease terms?
We offer 6-month, 12-month, and 18-month lease options. Rent rates vary based on the lease term selected, with longer leases typically offering more favorable rates.
When is rent due and how can I pay?
Rent is due on the 1st of each month. We offer multiple payment options including online payments through our resident portal, automatic bank drafts, and money orders. A late fee applies to payments received after the 5th of the month.
What utilities are included in the rent?
Water, sewage, and trash services are included in the rent. Electricity, gas, and internet are the responsibility of the tenant.
Are pets allowed?
Yes, we are a pet-friendly community. We allow cats and dogs with some breed and weight restrictions. There is a one-time pet fee of $300 and a monthly pet rent of $30 per pet. Maximum of 2 pets per apartment.
What amenities are available to residents?
Our amenities include a fitness center, rooftop lounge, swimming pool, co-working space, pet spa, package lockers, and landscaped gardens with BBQ areas.
Is the fitness center available 24/7?
Yes, our fitness center is accessible to residents 24 hours a day, 7 days a week with your key fob.
How do I submit a maintenance request?
Maintenance requests can be submitted through our resident portal or by calling our maintenance hotline. Emergency maintenance issues should be reported immediately by phone.
What is considered an emergency maintenance issue?
Emergency maintenance issues include: water leaks that cannot be contained, complete loss of electricity (not related to utility outage), gas leaks, non-functioning toilet when only one is available, and no heat in winter or AC in summer during extreme temperatures.
What is the move-in process?
Prior to move-in, you'll need to pay your security deposit and first month's rent, provide proof of renter's insurance, and schedule a move-in appointment. On your move-in day, you'll complete a move-in inspection and receive your keys and welcome package.
What is the move-out process?
You must provide written notice at least 60 days before your intended move-out date. We'll schedule a pre-move-out inspection to identify any potential charges. On your move-out day, all keys must be returned, and the apartment should be empty and clean.
Still Have Questions?
We're here to help! Feel free to reach out to our team with any questions or concerns.
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